Process Excellence Before Digital Excellence
Helping companies build competitive advantage from data, analytics, and AI by fixing the operating model first.
Karen W. Haro
Chief Data and AI Officer | Chief Information and Digital Officer | Six Sigma Black Belt | Former Director of Data Technology, Former Senior Director of Analytics
More Than Data. Operational Transformation.
Technology alone doesn't create competitive advantage.
Organizations succeed when strategy, process, data, and AI work together (in that order).
Most technology initiatives fail not because the tools are wrong, but because they automate a broken process faster. Using Lean Six Sigma principles alongside modern data and AI capability, I help organizations eliminate operational friction first, so the technology built on top of it actually delivers.
Rather than implementing isolated technology solutions, I help organizations transform how they operate and then build the data, analytics, and AI foundations to scale it.
Who I Serve
Mid-market companies, enterprises, and nonprofit and mission-driven organizations navigating the gap between where they are and where their data, process, or AI capability needs to be. [Learn more →]
Strategy
Executive Advisory & Fractional CDAIO
Data & AI Roadmaps
Process & Build
Lean Six Sigma Process Improvement
Analytics & Automation
Data Governance & Platforms
Scale
AI Readiness
Operating Model & Change Management
Continuous Improvement
Every assessment and multi-phase engagement follows a clear, six-step process — from discovery through sustainment — so you always know what is happening and why. [See How I Work →]
Proven Business Impact.
Data and Analytics
6+ Platform Migrations
2x Increase in BI Adoption
80% Reduction in Manual Reporting
Scalable, Self-Service Analytics Ecosystem
Led and supporting migrations in data collection platforms, data warehouse/lakehouse platforms, and analytics platforms.
Consolidated fragmented reporting across a $4B+ global business unit into a single self-service analytics ecosystem.
Operational Excellence
85% Reduction in Team Cycle Time
75% Faster Data Reconciliation
50% Increase in Operational Efficiency
80% Increase in Team Throughput
Redesigned partner operations and internal stakeholder support processes using Six Sigma principles to reduce waste, increase throughput, and strengthen partner trust.
Governance and Quality
Significant Reduction in Privacy Risk
Enterprise Governance Framework Implementation
Increased SLA Compliance from 70% to 99%
Improved Data Quality and Trust
Instituted a privacy-first structure to limit data access through role-based permissions, scheduled auditing, and automated approval processes (for GDPR/CCPA compliance).
Established clear data ownership, standardized monitoring, and proactive issue resolution to improve service levels and data quality.
Business Value
Supported $4.1B B2B Business
20% Increase in Data Product ROI
Global Platform Modernization
Transition Support During Strategic Acquisition
Turned under-utilized data into new insight products by aligning them to actual partner needs, not assumed ones.
Provided continuity as the final support pillar for partner operations during multi-year acquisition.
Results achieved in my prior corporate leadership roles, applied through the same methodology in my consulting practice today. [See My Transformation Stories →]
A New Practice, Built on Proven Experience
Data to Decisions Consulting is a new practice built on 20 years of enterprise leadership experience. Client testimonials and case studies will be added here as engagements are completed.
Turn Data Into Decisions.
Reach out to talk through what is slowing your organization down whether that is a broken process, an unproven data platform, or an AI initiative that needs a real foundation before it scales.